learn WITH Ada morales
THE 5 KEYS TO CONSULTATIVE SELLING
Lead the sales process in five steps and give a boost to your business results.
100% ONLINE - 2nd Edition
From January 16 to February 16 2024
Discover the SMILE method
Do you want to achieve your business objectives? Would you like to develop the skills that will help you close more sales? SMILE is the success method of consultative selling.
This is the best program to develop your business effectiveness to grow professionals and organizations, from leadership, communication, marketing and psychology with which you will achieve:
- To be a 360º professional
- Connect with your customers in an authentic and genuine way.
- Leading your communication
- Improve your results
- Bring more value to your customers
- Sell more and sell better
- Convert your customer into a fan
- Implement an innovative, ethical and proactive consultative sales system.
Selling is an exciting multidisciplinary profession that requires training across the board. Do you play not to lose, or do you play to win?
Frequent questions
Who is this course for?
The course is aimed at professionals, executives, managers, entrepreneurs, account executives, and/or anyone interested in improving their sales process, optimizing their commercial processes, increasing their results and developing their commercial intelligence.
What if I don't have a sales team under me?
This is not a problem. The participants are professionals with different levels of responsibility, but also restless (unusual) people who, without having teams in charge of them, want to improve their personal and professional communication skills and their negotiating influence.
Why a course on consultative selling?
Because markets are conversations, and knowing how to sell is essential to do business. Because today's leader needs essential skills, the soft skills, today considered and elevated to power skills.
Because today's work is the work of knowledge whose axis is communication; we talk, negotiate, make decisions, with suppliers, collaborators, customers, internal and external.
Because selling more and better is possible.
How is the course structured?
Throughout the 5 weeks of the course you will work on the 5 keys that make up the course. Each unit is a phase that brings you closer to the sale, each stage proposes the exercise of roles, the right mood and the most appropriate levels of communication to negotiate with your client.
Each unit is full of learning, strategies, techniques, concepts, examples, resources and case studies that will make you think, reflect and reconsider aspects that have a direct and positive impact on your business, on the way you approach your customers, on the way you communicate with them.
They can be studied at any time and from anywhere, as they are accessible 24 hours a day through the INUSUAL club platform. The content is asynchronous, although you have a space in which to share your doubts, reflections and learning with other course participants.
After each unit, the course has a weekly live meeting with Ada Morales, which will be recorded for later consultation.
Will I have a coach?
This course does not include coaching services, but if you need it, you can contact us, explain your needs to assess your specific case and propose the most appropriate professional to meet your needs.
What does this course offer me?
A system, a commercial protocol, a human, organic, ethical and proactive sales method that will change your perspective on sales, will help you negotiate to get the results you want and increase your sales, in short, sell more and sell better.
During the course you will discover how to connect with your customer, how to empathize with him in an authentic and genuine way, you will learn how to generate connection and influence with the performance of different roles and different levels of communication, you will discover business strategies, marketing skills and sales techniques to implement your process in a simple way, all this will mean a real and effective innovation in your commercial and professional relationships, valuing the differences and converging the interests of both parties.
What do I need to follow the course?
To follow the program you only need a browser with an internet connection. You can work from your computer and from any mobile device. The documents that accompany the study are available in PDF on the platform and we recommend that you download and print them, to increase the effectiveness of your learning. You can also re-watch the videos at any time, as you progress, as well as recordings of live sessions and interviews from the course.
What is the course agora?
In the exclusive course agora within the INUSUAL club you will be able, if you wish, to share ideas, doubts, experiences and learning with the rest of the participants. We recommend that you do so. Sharing with other people reinforces and enriches your learning, facilitates your study and provides you with interesting contacts.
Most of your work will be personal and confidential, but the course is a collective experience. By participating, you become part of a group of professionals who are your fellow editors.
How much time will I have to dedicate to the study?
We recommend dedicating some time each day. Optimally, you should dedicate between 15-30 minutes per day. You should dedicate approximately two hours per week, with total flexibility, since, being an asynchronous course, the study work can be done whenever you prefer.
May I contact the author personally?
In this case, the course does not include individual consultation time with Ada Morales, but you can post your questions and comments in the course agora and we will send them to her so that they can be addressed in the live sessions.
How much time do I have access to the course?
You have a total of six months from the start of the course, so when you finish it, you can review anything you need. After this period, your access to the course expires, but you will still have your transcripts to consult whenever you want.
How is the course evaluation evaluated?
At the end of this course you will have a digital certificate based on Blockchain technology that you can incorporate in your Linkedin profile as part of your education. The course does not have any kind of exam or test to pass, the mere fact of taking part in it and finishing it, entitles you to this certificate of participation. However, we recommend you to do all the dynamics and exercises proposed in order to get the most out of it.
Can this course be subsidized?
Unfortunately, to date, we do not know of any subsidy that would make it worthwhile to manage the procedures for the little help that can be received. Hopefully someday these types of courses can receive subsidies that would allow them to reach more people.
Everything you need to boost your sales
You will learn from the author of the method, Ada Morales, a consultant with extensive commercial experience who shares with us her lessons learned throughout her career in diverse organizations, leading sectors and highly competitive marketing and sales departments.
OBJECTIVES
- Provide business skills to the unusual leader.
- Obtain negotiation and communication tools for the 21st century.
- To understand sales as a process of excellence.
- Acquiring a simple and organic method (S.M.I.L.E.)
- Connect with your customer, empathize with them in an authentic and genuine way.
- Generate influence with the performance of different roles.
- Lead communication during the sales process.
- Generate positive customer experiences through your communication.
- Learn to listen and ask questions to obtain valuable information.
- Apply innovative strategies, techniques and concepts to facilitate sales.
- Generate a creative environment and dialogue.
- Humanize the sale.
IS FOR YOU IF...
- Do you want a simple method for your sales process?
- You need to achieve more and better business results.
- You want to focus on a successful sales process.
- You need to know the sales process in depth.
- You want to know the best sales techniques.
- You would like to apply more persuasive communication with your customer.
- You want to focus on meeting business objectives.
- You need to learn business skills and techniques.
- You have a sales team and you want to help them meet their objectives.
- You want to turn your customer into a fan.
YOU WILL LEARN
- The keys to proactive selling and why they work.
- Influence and persuasion skills.
- Different roles and levels of communication.
- To successfully manage each phase of the sales process.
- To establish mutually beneficial, long-term relationships.
- To awaken the interest of your customers.
- To be more effective in your communication.
- Techniques to convince and persuade.
- To resolve objections with elegance and efficiency
- What is the key moment for closing.
THE METHOD
If each customer is a different person, how can I always use the same system? Each person is a world, as they say, we are also absolutely unique as individuals, similar and predictable as a species. SMILE incorporates aspects of psychology and models that will help you understand human behavior.
The program is full of dynamics, exercises, resources, reflections and conclusions where Morales transfers all his professional and life experience to help you connect with your customers and lead the commercial process.
SMILE is an acronym, a set of acronyms that are pronounced as a single word and means smile in English. There are 5 letters that correspond to 5 phases of the sale, with 5 levels of communication and 5 roles to play at each stage of the sales process.
Each letter is a route, a phase that brings you closer to the sale.
SMILE is a highly proven system offered in different formats for professionals and companies of different sizes and sectors.
It is the consultative sales funnel par excellence, a strategic funnel, a simple, organic, easy to learn and implement methodology.
SMILE is suitable for both entry-level salespeople and senior experts who wish to hone their sales skills.
It is a program of best practices distilled and transformed into a set of high-performance strategies and techniques focused on commercial success.
With all this you will be able to offer your customer the most appropriate solution, and close the sale at the most appropriate time.
With SMILE you will be able to connect with your clients and establish negotiations in an unusual way, taking advantage of our differences and converging interests.
The 5 keys to S.M.I.L.E.
1 - S for SUPER POWER. Of wisdom and knowledge.
- The sales triangle
- Profile of today's professional
- Appropriate role in this phase of the process
- Level of communication
- Today's consumer profile
- Types of customers
- Sector / market / competition
- Commercial strategies
- Analysis of your business, company, trade
- Storytelling
- Argument
- Speech Elevator
- Resources
2 - M for Emotion
- Your customer is a person.
- Emotions
- Appropriate role in this phase of the process
- Level of communication
- The smile
- The voice
- Humor
- Education
- Communication
- Styles and skills
- The questions
- Types of questions
- Resources
3 - I of INTEREST
- Your customer is your partner
- Appropriate role in this phase of the process
- Level of communication
- Appropriate questions
- Powerful questions
- Listening levels
- Beyond words
- The change curve
- Attitudes towards change
- Circle of concern, circle of influence
- Resources
4 - L for Solution and Illusion
- Predictable response pattern
- Appropriate role in this phase of the process
- Level of communication
- Appropriate types of questions to ask at this stage of the process
- Predictable response pattern
- Objections
- Types of objections
- Anticipating the future
- GALATEA* effect
- Pygmalion Effect
- Resources
5 - E for Success, for Closure. Agreement
- No closing, no sale.
- Appropriate role in this phase of the process.
- Level of communication
- Types of questions
- Don't panic be organic
- Sales psychology
- Green traffic lights
- Closing techniques
- Resources
Ada Morales
Trains and empowers sales teams and sales managers to adapt to today's challenges. Drives the evolution from traditional salesperson to sales leader.
Author
With more than fifteen years of experience in sales, in highly competitive departments of multinationals and companies in sectors as diverse as technology, multimedia communication groups, healthcare, real estate, consulting and training.
Morales is a teacher, consultant and sales trainer, speaker at conferences on agility, entrepreneurship and commerce, graduate in advertising, master's degree in teaching skills, postgraduate degrees in leadership, pedagogy and psychology, has trained more than 3,000 students and given more than 10,000 hours of training.
She works nationally and internationally with a consistent portfolio of clients, including large companies, SMEs, administrations and business schools.
The COURSE in figures
We are what we do every day, so excellence is not an act, but a habit.